37 answers across 8 categories — from getting started to pricing, tools, and trust.
Assist BNB is a full-service short-term rental management and virtual assistance company based in the UK. We handle guest communication, cleaning coordination, listing and pricing optimisation, social media, and the backend systems that keep an STR business running.
UK hosts and serviced accommodation operators managing anywhere from a single property to a large multi-property portfolio, who want reliable operational support instead of doing everything themselves.
No. We work with hosts before they list a first property as well as established operators running dozens of units.
Book a free discovery call through our contact page. We will discuss your properties and goals, then put together a tailored proposal.
Our core focus is UK short-term rentals, though we do take on select international clients where the fit is right. Get in touch and we can discuss your situation.
Guest communication, guest vetting, check-in/check-out coordination, cleaning coordination, calendar management, pricing optimisation, listing creation, photography guidance, and monthly finance reporting.
It is building the operational infrastructure of your STR business — SOPs, automation, and team structuring — so the business runs consistently whether or not you are personally involved day to day.
Yes. We offer content creation, posting and scheduling, community engagement, and platform management to build a brand around your properties.
Yes — we design and build direct booking websites with integrated payments, plus SEO and Google Ads support to drive traffic to them.
Yes. Our Growth & ROI consultancy and training service is built for hosts who want guidance and structure rather than full outsourced management.
Pricing is tailored to your properties and the services you need — there is no one-size-fits-all package. Book a free call and we will put together a proposal.
Both models are available depending on the service and scope. We will recommend whichever makes more sense for your business during the discovery call.
Some services (like systems building or a direct booking website) include a one-off setup phase. This will always be made clear in your proposal before you commit to anything.
Yes. You can start with a single service — such as guest communication — and add others as needed.
We do not offer a free trial, but every engagement starts with a free, no-obligation discovery call so you know exactly what you are getting before committing.
Typically over WhatsApp or email, with tools like Slack or Notion added for larger portfolios that need more structured reporting.
Most engagements are fully onboarded within 5–10 business days, depending on the number of properties and how much existing documentation you have.
Most clients start on a monthly rolling basis. Longer-term agreements are available and typically come with preferential pricing.
Access to your listings, calendar/PMS, and any existing SOPs or guest communication templates. We will provide a simple onboarding checklist.
Monthly rolling agreements can be paused or cancelled with notice as set out in your contract — we do not lock hosts into arrangements that are not working for them.
We regularly work with Guesty, Hostfully, and Lodgify, among others, and can adapt to whatever PMS you are already using.
Scheduling and reporting tools such as Later, Buffer, and Metricool, depending on the platforms involved.
We typically use Slack, Notion, or ClickUp for day-to-day communication and reporting, matched to whatever your team already uses where possible.
Yes — automated message sequences are part of our systems building and Airbnb VA services, always monitored so nothing feels robotic to guests.
Listing and pricing changes typically show results within 2–4 weeks. Social media momentum tends to build over 2–3 months.
No — no honest STR partner can guarantee exact revenue, since it depends on market, seasonality, and property specifics. We can show you the levers we pull and how they typically move occupancy and revenue.
We review performance regularly and adjust strategy together. If something is not working, we would rather have that conversation early than let it slide.
Yes — monthly finance and performance reporting is included as part of our Airbnb VA service.
Access is granted through secure, revocable methods wherever platforms support it, and credentials are never shared beyond the team members who need them.
Yes — confidentiality is standard in every client agreement, and we do not share your data or performance figures with other clients.
Assist BNB is UK-based and operates in accordance with UK GDPR requirements for handling client and guest data.
Yes, Assist BNB holds business insurance appropriate to the services we provide.
Social Media
Which platforms do you manage?+
Instagram, Facebook, TikTok, and LinkedIn, depending on where your audience actually is.
Do you create the content, or just post it?+
Both — content creation is included as part of our social media management service, not billed as a separate extra.
How often do you post?+
Typically 3 to 7 posts per week depending on the plan and platform mix agreed with you.
Do I get to approve content before it goes out?+
Yes, we run an approval workflow so nothing is published without your sign-off unless you prefer otherwise.
What metrics do you track?+
Reach, engagement rate, follower growth, and — where relevant — direct booking enquiries generated from social channels.