Effective date: 1 August 2026
Assist BNB Ltd ("Assist BNB", "we", "us") respects your privacy and is committed to protecting the personal data of our clients, website visitors, and their guests. This policy explains what information we collect, how we use it, and the rights you have over it.
Name, email address, phone number, business/property details, and any information you provide when contacting us or engaging our services.
Standard technical data such as IP address, browser type, and pages visited, collected automatically when you use our website.
Records of correspondence between you (or your guests) and our team, kept to deliver and improve our services.
To deliver the services you have engaged us for, communicate with you and your guests on your behalf, improve our operations, and meet our legal obligations.
Where you have given clear consent for us to process your data for a specific purpose.
Where processing is necessary to perform a contract with you, such as delivering our services.
Where processing is necessary for our legitimate business interests, provided this does not override your rights.
Where we are required to process data to comply with the law.
We use reputable, secure providers to store data and restrict access to team members who need it to deliver our services. Access to guest-facing platforms is granted through revocable methods wherever supported.
We do not sell your personal data. We may share data with trusted third-party tools used to deliver our services (for example, property management or scheduling software), and where required by law.
Our website may use cookies to understand usage and improve the site. You can control cookies through your browser settings.
Under UK GDPR you have the right to access, correct, or delete your personal data, restrict or object to processing, and withdraw consent at any time. Contact us using the details below to exercise any of these rights.
We retain personal data only for as long as necessary to provide our services and meet our legal and accounting obligations.
Our website may link to third-party sites. We are not responsible for the privacy practices of those sites.
We may update this policy from time to time. Material changes will be reflected by an updated effective date at the top of this page.
If you have any questions about this policy or how your data is handled, contact us at [email protected] or write to us at 86-90 Paul Street, London, EC2A 4NE, United Kingdom.