Effective date: 1 August 2026
These terms govern your use of Assist BNB's website and services. By engaging Assist BNB Ltd, you agree to these terms.
Our services may include, depending on what is agreed with you:
You agree to provide accurate information about your properties, timely access to relevant platforms and accounts, and reasonable cooperation needed for us to deliver the agreed services.
Fees are set out in your proposal or agreement. Unless otherwise stated, all fees are non-refundable once services have been rendered.
The specific scope of services is defined in your individual proposal or agreement. Any work outside that scope will be discussed and agreed separately.
While we work to improve occupancy, revenue, and operational efficiency, we do not and cannot guarantee specific booking numbers, revenue figures, or occupancy rates, as these depend on factors outside our control.
Our services rely on third-party platforms including Airbnb, Booking.com, property management systems, and social media platforms. We are not liable for outages, policy changes, listing suspensions, or other actions taken by these third parties.
Any access granted to your accounts or systems will be used solely to deliver the agreed services, in line with our Privacy Policy.
We treat all client information as confidential and will not share it with other clients or third parties except as necessary to deliver our services.
Either party may terminate a services agreement in line with the notice period set out in that agreement.
To the fullest extent permitted by law, Assist BNB is not liable for loss of revenue, guest disputes, platform penalties, or other indirect losses. Our total liability is capped at the value of services paid in the preceding three months.
Assist BNB retains ownership of any tools, templates, or systems we develop, unless otherwise agreed in writing.
We may update these terms from time to time. Material changes will be reflected by an updated effective date at the top of this page.
These terms are governed by the laws of the United Kingdom.
Questions about these terms can be sent to [email protected] or 86-90 Paul Street, London, EC2A 4NE, United Kingdom.